Privacy Policy

Last Updated: 2025-01-22

Blaze Roadside & Transport Inc ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

When you request a quote or use our services, we may collect:

  • Name
  • Phone number
  • Email address
  • Vehicle information (make, model, year)
  • Location information (pickup and drop-off addresses)
  • Service preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Provide towing and roadside assistance services
  • Process and fulfill your service requests
  • Communicate with you about your services
  • Send SMS updates (if you opt in)
  • Improve our website and services
  • Comply with legal obligations

SMS Communications

If you opt in to receive SMS messages, we may send you service-related communications including appointment confirmations, ETA updates, and completion notifications. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

Information Sharing

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (payment processors, SMS services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Third-Party Services

Our website uses the following third-party services:

  • Google reCAPTCHA: For spam protection (subject to Google's Privacy Policy)
  • Azure Maps / Google Maps: For address autocomplete functionality
  • Google Analytics: For website analytics (if enabled)
  • Twilio: For SMS communications

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Opt out of SMS messages

Cookies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
  • Functional Cookies: Remember your preferences and settings

When you first visit our website, you will be asked to accept or reject non-essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting our site, or by adjusting your browser settings.

Data Retention

We retain your personal information for the following periods:

  • Service Records: 7 years (for legal and tax purposes)
  • Photo/Video Documentation: Minimum 2 years
  • Call Recordings: Minimum 2 years
  • Quote Requests: 2 years if no service provided
  • Analytics Data: 26 months (Google Analytics default)

Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected individuals without unreasonable delay as required by applicable law. Notification will be provided via email (if available) or other appropriate means, and will include the nature of the breach, types of information involved, and steps being taken to address it.

State-Specific Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of personal information collected, used, and disclosed
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt out of the sale or sharing of personal information
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights

We do not sell your personal information. To exercise your rights, contact us using the information below. We will respond within 45 days as required by law.

Virginia Residents (VCDPA)

Virginia residents have similar rights under the Virginia Consumer Data Protection Act, including the right to access, correct, delete, and opt out of targeted advertising and sales of personal data.

Colorado Residents (CPA)

Colorado residents have rights under the Colorado Privacy Act, including access, correction, deletion, data portability, and opt-out rights for targeted advertising and sales.

Other States

Residents of Connecticut, Utah, and other states with consumer privacy laws may have similar rights. Contact us to exercise any applicable privacy rights.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Blaze Roadside & Transport Inc
450 Lakeview Dr
Winder, GA 30680
Email: info@towwithblaze.com
Phone: (833) 362-5293