Privacy Policy

Effective June 27, 2025 • Last Updated June 27, 2025

1. Introduction

Blaze Roadside & Transport Inc. (“Blaze,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit towwithblaze.com or use our towing, roadside assistance, outdoor storage, or related services (the “Services”). By accessing or using our Services, you consent to the practices described below.

2. Information We Collect

  • Information you provide: name, phone number, email, physical address, payment details (processed via Stripe), and any other data you voluntarily supply when requesting quotes, creating an account, or contacting support.
  • Automatically collected data: IP address, device type, browser, referring URLs, pages visited, time on site, and cookies or similar technologies (see Section 7).
  • Location data: With your permission, we may collect precise or approximate geolocation to dispatch the nearest driver.

3. How We Use Your Information

  • Provide, operate, and maintain the Services (e.g., dispatching a tow truck).
  • Process payments, invoices, and receipts through third-party processors such as JP Morgan Chase, Stripe, etc.
  • Send quotes, confirmations, receipts, and service updates via SMS (Twilio) or email.
  • Improve site performance, security, and user experience through analytics (e.g., Google Analytics).
  • Respond to customer inquiries, troubleshoot issues, and provide 24/7 support.
  • Comply with legal obligations, resolve disputes, and enforce our Terms of Service.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share information with:

  • Service providers that perform services on our behalf (payment processors, IT hosting, analytics, SMS/email gateways).
  • Law enforcement or regulators when required by law or to protect our rights, property, or safety.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as permitted by law.

5. Data Security

We implement administrative, technical, and physical safeguards—such as HTTPS, TLS-encrypted payment pages, and role-based access controls—to protect your information. No internet transmission or storage method is 100 % secure, so we cannot guarantee absolute security.

6. Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law, after which it is securely deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to personalize content, analyze traffic, and remember your preferences. You can control cookies through your browser settings; however, disabling them may affect site functionality.

8. Your Choices & Rights

You may:

  • Access, correct, or delete the personal information we hold about you.
  • Object to or restrict certain processing activities.
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, email us at privacy@towwithblaze.com. We will respond within the timeframe required by applicable law.

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes signifies acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
Blaze Roadside & Transport Inc.
450 Lakeview Dr, Winder, GA 30680
Email: privacy@towwithblaze.com
Phone: (833) 362-5293

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Consult qualified counsel to ensure compliance with all relevant regulations.